On Friday, 12 March 2010 we wrote…
Friday, 12 March 2010
Ban 15% Service Charge Not Included
Ever seen this on a menu?
"15% service charge not included"
Who exactly does this serve? This message is all about the service provider and nothing to do with customer service.
The service provider is essentially saying:
"Not only are you paying for our goods but there's an extra fee for the privilege of paying us money."
Or
"We like ripping off our customers."
Or
"The people who made the menu couldn't multiple by 1.15."
These lines about service charges leave a bad taste in my mouth. This is unfortunate as they're usually found on menus; always in very small…
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I'm the chief geek of yaean design based in Shanghai.
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